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Smoke Odor Removal
Do you still smell smoke after a fire? We find where the odor is living, treat it at the source, and seal what cannot be cleaned, for homes and businesses across the Charlotte metro.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Why us
Why homeowners call us for smoke odor removal
Smoke odor is the part of a fire that outlasts everything else. The walls get painted, the flooring goes back, and months later a warm day or the heating coming on brings it back into the room.
That happens because the smell is not on the surface. Smoke particles are small enough to get into porous material and into the parts of a building nobody cleans, so wiping the room the fire was in treats the least of it.
We work for you, not the insurance
We look for where the odor is living before we treat anything. That is usually the HVAC system, the wall cavities and the soft material in rooms the fire never reached.
We dry it and we rebuild it
What can be cleaned gets cleaned, and what cannot gets sealed so the smell has nowhere to come back from. Painting over untreated smoke traps it rather than removing it.
Free estimate, any hour of any day
We are an IICRC certified firm, and the same crew handles the cleaning and any repairs that follow, so nobody hands the job to a second contractor halfway through.
- 60 minutesFrom your call to our arrivalAt your door within 60 minutes.
- Since 2014Family-owned, not a franchise
- 5.0 ★Google-rated
Where the smell is actually coming from
A room can look finished and still smell. These are the places the odor hides, and each one needs a different answer.
The HVAC system, in rooms the fire never reached
Smoke travels on the air, so the system that moves air through the building moves it everywhere. Soot settles on the coil and inside the ducts, and the smell comes back every time the system runs. Cleaning the burned room and leaving the system loaded is why odor returns weeks later.
Soft material that was never in the fire
Carpet, underlay, curtains, upholstery and clothing hold smoke long after hard surfaces are clean. Some of it can be treated in place and some has to leave the building to be dealt with properly, and knowing which is which is most of the job.
Inside the wall and behind the trim
Smoke moves into cavities through outlets, switch plates and gaps at the baseboard, then sits there in the insulation. Sealing a wall that still holds smoke is how a smell survives a full repaint, which is why we open and treat before anything is closed up.
Our customer reviews
What customers say about working with us
Real reviews from real jobs, in the reviewer's own words, including homeowners in Pineville.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
Taylor MaxwellWhen we noticed a water stain on the ceiling, we called Dan and he was at our house within the hour. He made an assessment and had his team out same day. They were polite, professional, and efficient. Highly recommend!!
247 Aquadry recently helped with the water damage at my home in Pineville after a refrigerator leak caused damage to our floors and cabinets. They were responsive, professional, and quickly diagnosed and remediated the water damage with minimal impact to the surrounding areas.
Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said they would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand out. I felt well taken care of throughout the process. I highly recommend 24/7 AquaDry!
Insurance billing
We bill your insurer directly for smoke odor removal
You hire us for the restoration. We document the damage, coordinate with your adjuster, and keep you informed based on your policy and coverage. Where your policy and carrier allow it, we bill your carrier directly.
Direct billing subject to your policy and carrier approval.
What happens when you call
Our smoke odor removal process
Odor work runs in the same five steps as any other job here, with one difference: the assessment matters more than usual. The smell tells you it is there and not where it is coming from, so the first visit is spent finding the source rather than treating the room.
Response
The call is answered any hour. The first questions are what burned, how long ago, and which rooms smell now, because odor that has had months to settle is a different job from odor two days old.
Assessment
We work out where the smell is living. That means the HVAC system, the cavities, and the soft material in rooms well away from the fire, not just the room that burned.
Mitigation & Containment
What cannot be saved comes out, because it is easier to remove a source than to treat one. Containment keeps the work from moving odor into clean parts of the building.
Cleaning & Drying
Surfaces are cleaned rather than wiped, the system is dealt with, and anything the fire was put out with is dried. Wet material left in a building after a fire adds its own smell to the one already there.
Restoration & Repairs
What could not be cleaned is sealed before anything is closed up or painted, and then the room goes back together. Sealing is the step that stops the smell surviving the repaint.
Documented at every step
Every job builds the file your insurance company needs, and you keep a copy of all of it. We schedule the adjuster's walkthrough and hand your carrier the complete package. You stay posted as the claim moves:
- Thermal imaging
- Moisture graphs
- Moisture mapping
- Daily drying logs
- Video documentation
- Xactimate estimates
- Equipment monitoring
- RH and GPP monitoring
- Moisture content readings
- Before, during and after photos
- Category and Class documentation
- Insurance documentation packages
Tell us what is open and how high it is.
Service areas
Smoke odor removal across the Charlotte metro and into South Carolina
25 cities, three offices, one number.
A crew can be on the road at any hour.
Our team
The team behind our smoke odor removal work
Owned by Dan DiPrima and Dan Friedman
The owners are reachable, and decisions about your job are made by people you can get hold of.
You get us, not a national call center
The number you call reaches the people who do the work.
An IICRC Certified Firm, #56517068
The certification is held by the firm and the number is public, so you can look it up rather than take our word for it. It is the industry standard for cleaning and restoration work.
Three offices across the Carolinas
Waxhaw, Fort Mill, Charlotte.
The names customers actually remember
Dan, Taylor, Zac and Johnathan all get named in our reviews.
Free estimate
Get a free estimate for
smoke odor removal
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001
FAQ
Smoke odor removal questions we get asked
Why does the smoke smell come back after everything was cleaned?
Because the source was not treated. Surfaces get cleaned and the room reads finished, but if the HVAC system, the wall cavities or the soft material still hold smoke, the smell returns as soon as the air moves or the weather warms up. Finding the source is the whole job.
Can you remove smoke odor without gutting the room?
Often, yes. Hard surfaces clean up, ducts can be treated, and sealing handles what cleaning cannot reach. Some soft material has to leave, and we will tell you which at the estimate rather than after the work starts.
Is smoke odor removal covered by insurance?
It is normally part of the fire claim rather than a separate one. We document the odor work the same way as the rest of the loss and bill your insurer directly where your policy and carrier allow it, so it goes on the file with everything else.
Is the estimate really free?
Yes. We come out, tell you what we find and what the job involves, at no cost and with nothing owed if you decide not to go ahead. Nothing starts until you say so.
Are you licensed and certified?
Yes, and the numbers are public. North Carolina general contractor #83926, South Carolina #CLG-123544, and IICRC certified firm #56517068 for the cleaning and restoration work.
Which areas do you cover?
We cover 25 cities across the Charlotte metro and into South Carolina, worked out of offices in Waxhaw, Fort Mill, Charlotte. If your address sits near the edge of that, call and ask rather than guess, on (704) 912-4001.