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Fire Damage Restoration in Matthews, NC
Do you need fire damage restoration in Matthews? We handle emergency board-up, smoke and odor removal and full reconstruction across Mecklenburg County, North Carolina.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Why us
Why Matthews homeowners choose us for fire damage repairs and cleanup
We arrive within 60 minutes
We are on the road as soon as you call, any hour of the day. After a fire the building is open to the weather and the smoke is still moving through it. Getting there fast is what keeps the second round of damage from being worse than the first.
We board up and secure the building
A fire leaves broken windows, an open roof and a door anyone can walk through. We board up and tarp on the first visit, before any cleaning starts. That keeps the rain and the wind out while you talk to your insurance company.
Free estimates, no obligation
We come out and walk the property with you. We show you exactly what the water did and what it will cost to fix. The visit is free and you are under no obligation. Nothing starts until you tell us to go ahead.
IICRC certified, licensed in North Carolina
We are an IICRC certified firm, which is the industry standard for restoration work. The certification is held by the company and the number is public, so you can look it up rather than take our word for it. We are also licensed general contractors in North Carolina, so the same licenses cover the drying and the rebuild that comes after it.
We've been serving Matthews since 2014
Matthews was built in two waves. Nearly half of its 12,588 homes went up between 1980 and 1999, and 960 predate 1970 around Crestdale and the old town center. A house from the late 1980s is often still on its first panel, its first wiring runs and its first heating system. NFPA puts 29% of home electrical fires inside a wall or a ceiling rather than in a room. We have taken fire calls on homes of that age for years, so we look past the room that burned.
We are a full service restoration company
We handle the cleanup and the repairs. First we secure the building, remove what burned and clean the soot and smoke out of what is left. Then we put the rooms back together: framing, drywall, flooring, paint and cabinets. We are licensed general contractors in both Carolinas, so one company does all of it and you only have one number to call.
Call any hour. The number reaches the people who do the work.
- 60 minutesFrom your call to our arrivalAt your door within 60 minutes.
- Since 2014Family-owned, not a franchise
- 5.0 ★Google-rated
Insurance billing
We work with all insurance companies for fire and smoke damage in Matthews
A fire that starts inside a wall damages more than the room shows, and documentation is what closes that gap. We write our estimates in Xactimate, the same software your adjuster uses, so the numbers line up the first time. We record what burned, what the smoke reached and what the water reached, and we keep you posted as the claim moves. Where your policy and carrier allow it, the billing goes straight to them.
Direct billing subject to your policy and carrier approval.
Our process
Our process
24-7 AquaDry is family owned, not a franchise, and not a name off an insurance company's vendor list. You hire us, so we work for you. The estimate is free, we bill your carrier directly for the restoration work, and the paperwork is not one more thing you are holding. Here is the sequence the work runs in, so you know what is happening and when.
Most of Matthews is 25 to 45 years old, which is old enough to matter on a fire. The steps run in the same order anyway. We secure the building, work out what burned and how far the smoke and the water went, then clean the soot and treat the odor. Drying and the rebuild close the job.
The assessment goes further into the structure than the age of the house suggests. A house of that age is usually on its original wiring, and a fire can begin inside a wall or above a ceiling. Water splits the town in two. The older homes near Crestdale and the historic district often have a crawl space under them, so the water drains below the floor. The newer subdivisions hold it in the finishes instead.
Response
The call. Any hour, any day.
Assessment
What's wet, how far it traveled, what it will take.
Mitigation & Containment
Stop the spread before it becomes a bigger loss.
Cleaning & Drying
Extraction and structural drying.
Restoration & Repairs
Put the building back.
Documented at every step
Every job builds the file your insurance company needs, and you keep a copy of all of it. We schedule the adjuster's walkthrough and hand your carrier the complete package. You stay posted as the claim moves:
- Thermal imaging
- Moisture graphs
- Moisture mapping
- Daily drying logs
- Video documentation
- Xactimate estimates
- Equipment monitoring
- RH and GPP monitoring
- Moisture content readings
- Before, during and after photos
- Category and Class documentation
- Insurance documentation packages
Reviews
Our reviews
Real reviews from real jobs, in the reviewer's own words, including homeowners in Pineville and Matthews.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
Taylor MaxwellWhen we noticed a water stain on the ceiling, we called Dan and he was at our house within the hour. He made an assessment and had his team out same day. They were polite, professional, and efficient. Highly recommend!!
247 Aquadry recently helped with the water damage at my home in Pineville after a refrigerator leak caused damage to our floors and cabinets. They were responsive, professional, and quickly diagnosed and remediated the water damage with minimal impact to the surrounding areas.
What can I say about Dan and his team at 24/7 AquaDry other than they are ABSOLUTELY AMAZING! From our very first call, as water was pouring between our first and second levels in our home, Dan and his team were responsive, compassionate, supportive, knowledgeable, and effective.
Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said they would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand out. I felt well taken care of throughout the process. I highly recommend 24/7 AquaDry!
Ernesto RodriguezDan was extremely helpful throughout the whole process helping us with water damage concerns at our property in Matthews. He was very knowledgeable, easy to work with, and took the time to explain everything clearly instead of just trying to rush through the job. You can tell he genuinely cares about helping people and doing things the right way.
Water damage as well as fire? Suppression water is part of most fire losses, and it is the same crew. Water damage restoration in Matthews.
Service areas
Cities we handle fire damage restoration near Matthews, NC
25 cities across North and South Carolina, worked out of three offices. A crew can be on the road at any hour.
Those 25 cities sit inside 6 counties: Mecklenburg, Gaston, Union and Cabarrus in North Carolina, plus York and Lancaster in South Carolina.
ZIP codes we cover in Matthews
- 28104
- 28105
Free estimate
Get a free fire damage restoration
estimate in Matthews
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001
Questions
Fire damage restoration in Matthews: common questions
What is your process for fire damage restoration in Matthews?
Five steps, run in one order: secure the building, assess the damage, clean the soot and treat the odor, dry the structure, then rebuild. In Matthews the assessment is the part that changes. Nearly half the town went up between 1980 and 1999, so we open up and check whether the fire started inside a wall.
How much does fire damage restoration cost in Matthews?
The price follows how far the fire, the smoke and the water travelled, which is why the estimate is free. We come out, walk the property with you and price the work first. A fire that stayed in one room is mostly cleaning and finishes. A fire that reached the framing is a structural repair, and that is a bigger number. Older homes near the historic district also need trim and materials that match, which adds to it.
Does smoke damage spread beyond the burned room?
Yes, and it is easy to miss. Smoke follows air into wall cavities, ceiling voids and ductwork, so rooms well away from the fire hold odor and residue. The older homes around Crestdale let it travel further, because pre-1970 framing gives it more room to move. That damage is claimable, as long as someone records it while the obvious repairs are being handled.
Will my insurance cover fire and smoke damage?
Standard homeowner policies generally cover sudden and accidental damage, and a fire is the clearest example there is. What your policy actually pays is decided by your carrier and their adjuster, never by us. What we control is the file they decide on. We photograph what burned, how far the smoke travelled and what the suppression water reached. All of it is recorded before anything is moved.