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Burst and Frozen Pipe Cleanup
Emergency extraction and structural drying after a supply line lets go, for homes across the Charlotte metro and into South Carolina. Your plumber closes the valve and repairs the pipe; we take on the water it left in the floors, the wall cavities and the ceilings below.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Why us
Why homeowners call us for burst pipe cleanup
A burst pipe is the one water loss that does not stop on its own. A supply line is under pressure every second of the day, so from the moment it opens it keeps delivering until somebody closes a valve, and most of the time it is doing that inside a wall, above a ceiling or under a floor, where nobody can see how much has already gone in.
Two trades meet at that valve. A plumber stops the water and repairs the pipe, which is their license and not ours; we are licensed general contractors in both Carolinas and an IICRC certified firm. What we take on is everything the water did on the way through: pulling it back out, opening what has to be opened, drying the structure it soaked into, and putting the finishes back afterwards.
We work for you, not the insurance
With a burst pipe the argument is almost never whether it happened. It is how far the water traveled and how much of the building has to come out to dry. We are on no carrier vendor list, so no adjuster is setting that scope for us; the moisture readings are. Most carriers we bill direct, so the paperwork is not one more thing on your list.
We dry it and we rebuild it
A burst pipe damages a building from the inside out, so putting it right means cutting out soaked drywall and insulation, drying the framing behind it, and then rebuilding what was removed. We are licensed general contractors in both Carolinas, so we do the rebuild as well as the drying. You get a finished room back, not a dried-out shell.
Free estimate, any hour of any day
Nobody can tell how far a burst pipe went by looking at the stain on the ceiling, so we come out and put meters on it at no cost. You get told what is actually wet, what will dry in place and what has to come out, in writing, and nothing starts until you say so.
- 60 minutesFrom your call to our arrivalAt your door within 60 minutes.
- Since 2014Family-owned, not a franchise
- 5.0 ★Google-rated
What a burst pipe does before anyone finds it
A burst pipe is not one scenario. Where the line let go decides everything that follows: how long it ran before anyone heard it, how far the water got, and how much of the building has to come open to dry.
A hard freeze splits an uninsulated supply line
Charlotte and Rock Hill get a handful of nights cold enough to freeze a line in an exterior wall, an attic or a vented crawl space. Ice plugs the pipe, pressure builds behind it, and a fitting or the pipe wall gives way, often several feet from the frozen section rather than at it. Nothing shows until it thaws.
A fitting lets go inside a wall cavity
Under a sink, behind a washer box, inside a stud bay: an aged or corroded connection separates under ordinary house pressure and sprays into the cavity. There is nothing to see from the room. The first sign is usually a stain spreading across the ceiling below, by which point the framing has been wet for a while.
A washing machine or water heater hose fails
Braided supply hoses and heater connectors sit under pressure their whole life and go without warning, usually in a laundry room or utility closet with a floor that drains nowhere. Because the flow is unrestricted, the water is across the flooring and under the baseboards within minutes, often through a shared wall into a finished space.
A line opens while the house is empty
A pipe that lets go while everyone is at work or away for the weekend keeps discharging with nobody there to hear it. The volume is a function of time, and every hour of it moves further along the subfloor and deeper into the insulation. What would have been one room becomes a floor, and the drying plan changes with it.
A break upstairs drains through the ceiling below
Water from a second-floor line does not stay on the second floor. It finds the nearest penetration, a light fixture or the gap where a pipe passes through the plate, and follows gravity into the ceiling cavity underneath. The downstairs room often looks worse, and insulation there holds water long after the surfaces feel dry.
A line under the slab breaks where nothing shows
On a slab-on-grade house the supply runs through or beneath the concrete, and a break there gives no visible leak at all. What shows up is a warm patch on the floor, a run of hardwood cupping, or baseboards and drywall wicking moisture upward from the bottom edge. By the time it reads on the surface, the wet area is usually wider than it looks.
Our customer reviews
Customer reviews from our restoration work
Real reviews from real jobs, in the reviewer's own words, including homeowners in Pineville.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Emily SmithWhen the main water line inside my home failed and created a pond in my living room/kitchen, a friend recommended 24/7 AquaDry. Johnathan and Zack were at my house within 40 minutes of calling. They explained everything and provided plenty of opportunity to ask questions. Dan and Taylor were able to start the ball rolling with insurance, plumbing, and creating a game plan for restoration.
What can I say about Dan and his team at 24/7 AquaDry other than they are ABSOLUTELY AMAZING! From our very first call, as water was pouring between our first and second levels in our home, Dan and his team were responsive, compassionate, supportive, knowledgeable, and effective.
247 Aquadry recently helped with the water damage at my home in Pineville after a refrigerator leak caused damage to our floors and cabinets. They were responsive, professional, and quickly diagnosed and remediated the water damage with minimal impact to the surrounding areas.
Taylor MaxwellWhen we noticed a water stain on the ceiling, we called Dan and he was at our house within the hour. He made an assessment and had his team out same day. They were polite, professional, and efficient. Highly recommend!!
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
They were very responsive, and honest — when the crew came the next day to do water removal a lot had drained out; they let us know and charged accordingly. Would definitely use again.
Insurance billing
We bill your insurer directly for burst pipe cleanup
You hire us for the restoration. We document the damage, coordinate with your adjuster, and keep you informed based on your policy and coverage. Where your policy and carrier allow it, we bill your carrier directly.
Direct billing subject to your policy and carrier approval.
What happens when you call
Our burst pipe cleanup process
The order matters on a burst pipe because the water is still moving. Extraction comes before anything else, since every hour it sits it wicks further up the drywall and further along the subfloor, and the cavities it ran into get opened before they are dried, not after.
Clean water is the other reason to move early. A supply line delivers water from a sanitary source, and while it is still that, a restorer can dry it without contamination controls. That does not last. Once it has sat, run through building materials and picked up whatever was on the floor, a straightforward dry-out becomes a bigger job than the one that was there on day one.
Response
Someone picks up day or night. The first question on that call is whether the water is off at the main, because until it is the job keeps growing, and the commitment is to be at your door within 60 minutes.
Assessment
Finding the wet, not just the visible: meters and thermal imaging across the flooring, the wall cavities and the ceilings under the break, so the plan covers the whole wet area rather than the stained part of it.
Mitigation & Containment
Standing water out first, then the materials that cannot be dried in place: soaked insulation, wet carpet pad and saturated drywall, taken out so the cavity behind them can actually dry.
Cleaning & Drying
Air movers and dehumidifiers sized to the wet area, readings taken daily, and the equipment stays until the numbers match dry materials elsewhere in the building rather than until a schedule says so.
Restoration & Repairs
Drywall, insulation, trim, flooring and paint put back by our own crews, so the wall that had to be opened to dry the cavity is closed up, finished and matched to the room.
Documented at every step
Almost all of a burst pipe is invisible by the time anyone photographs it: the water is inside a wall cavity, under the flooring, above the ceiling below. A room that looks fine can be holding a great deal of it. Thermal images and daily moisture readings are what put that on the record, for the carrier and for you, so nobody has to take our word for why the drywall came out:
- Thermal imaging
- Moisture graphs
- Moisture mapping
- Daily drying logs
- Video documentation
- Xactimate estimates
- Equipment monitoring
- RH and GPP monitoring
- Moisture content readings
- Before, during and after photos
- Category and Class documentation
- Insurance documentation packages
Water off? The next call is the drying.
Service areas
Burst pipe cleanup across the Charlotte metro and into South Carolina
25 cities, three offices, one number.
A crew can be on the road at any hour.
Our team
The team behind our burst pipe cleanup work
Owned by Dan DiPrima and Dan Friedman
The owners are reachable, and decisions about your job are made by people you can get hold of.
You get us, not a national call center
The number you call reaches the people who do the work.
An IICRC Certified Firm, #56517068
The certification is held by the firm and the number is public, so you can look it up rather than take our word for it. It is the industry standard for cleaning and restoration work.
Three offices across the Carolinas
Waxhaw, Fort Mill, Charlotte.
The names customers actually remember
Dan, Taylor, Zac and Johnathan all get named in our reviews.
Free estimate
Get a free estimate for
burst pipe cleanup
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001
FAQ
Burst pipe cleanup questions we get asked
Do I call a plumber or a restoration company first?
Shut the water off at the main, then call the plumber. A supply line runs until the valve is closed, and the plumber stops the leak and repairs the pipe. That is a licensed plumbing trade and it is not what we are. We are licensed general contractors and an IICRC certified firm, and our half is the water: extracting it, opening what has to come open, drying the structure and rebuilding what came out. Both calls can happen in the same few minutes, because the two jobs run alongside each other.
Does homeowners insurance cover water damage from a burst pipe?
Most homeowners policies provide protection against sudden and accidental water damage, and a burst pipe is the example usually given for it. What is excluded is damage resulting from a lack of proper maintenance, so a line that had been weeping for months, or a house left unheated through a freeze, gets looked at differently. Your policy terms and what is covered stay between you and your insurer. Our part is documenting the loss thoroughly enough that the file is not the weak link, and most carriers we bill direct.
How long does it take to dry out after a burst pipe?
It depends on how long the line ran, what got wet and how deep it went. A soaked subfloor under hardwood dries on a different schedule to a painted drywall surface. What does not vary is the start: wet materials dried within 24 to 48 hours will in most cases not grow mold, which is why the first day counts for more than any later one. We meter daily and the equipment comes out when the readings say the materials are dry, not on a fixed number of days.
Is the water from a burst pipe clean?
At the moment it arrives, yes. A supply line comes from a sanitary source, which is what lets a restorer dry it without contamination controls and keeps the job simple. It does not stay that way. Water that has sat, run through insulation and subfloor or crossed a floor picking up whatever was on it is a different proposition, and the longer the gap between the break and the response, the less of that advantage is left.
Do you have to cut the wall open to dry a burst pipe?
Sometimes, and it is decided with a meter rather than by default. Water inside a cavity has insulation and framing holding it, and blowing air at a closed wall does very little for what is behind it. Where the readings show a wet cavity we open the least that lets it dry, often a strip along the bottom of the wall, or holes drilled behind the baseboard. Where it reads dry all the way through, it stays shut. Anything opened is closed and finished by us afterwards.
Where does a burst pipe usually let go?
Most often an uninsulated supply line in an exterior wall, an attic or a vented crawl space after a hard freeze, and often several feet from the frozen section rather than at it. Aged fittings inside wall cavities are next, then braided washing machine and water heater hoses, which sit under pressure their whole life and fail without warning. Lines that open while a house is empty do the most damage, because the volume is a function of time.
What should I do in the first ten minutes, before anyone gets there?
Close the main shut-off valve first, because everything else is secondary while the line is still running. Then cut power to the affected area at the breaker if water is near outlets or fixtures, and only if you can reach the panel safely and dry. Move what you can lift clear of the water. Photograph the room before anything else is moved, because that first set of pictures is what the claim gets built on.
Is the estimate really free?
Yes. We come out, tell you what we find and what the job involves, at no cost and with nothing owed if you decide not to go ahead. Nothing starts until you say so.
Are you licensed and certified?
Yes, and the numbers are public. North Carolina general contractor #83926, South Carolina #CLG-123544, and IICRC certified firm #56517068 for the cleaning and restoration work.
Which areas do you cover?
We cover 25 cities across the Charlotte metro and into South Carolina, worked out of offices in Waxhaw, Fort Mill, Charlotte. If your address sits near the edge of that, call and ask rather than guess, on (704) 912-4001.