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Water Damage Restoration in Mecklenburg County, NC
Do you need water damage restoration in Mecklenburg County? We handle emergency water cleanup, flood cleanup and structural drying across North Carolina and the Charlotte metro.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Why us
Why Mecklenburg County homeowners choose us for water damage restoration
We arrive within 60 minutes
We are on the road as soon as you call, any hour of the day. Our three offices sit across the Charlotte metro, so we reach most homes in Mecklenburg County fast. Water spreads by the minute. The sooner we start pulling it out, the less floor and drywall you lose.
Free estimates, no obligation
We come out and walk the property with you. We show you exactly what the water did and what it will cost to fix. The visit is free and you are under no obligation. Nothing starts until you tell us to go ahead.
IICRC certified, licensed in North Carolina
We are an IICRC certified firm, which is the industry standard for restoration work. The certification is held by the company and the number is public, so you can look it up rather than take our word for it. We are also licensed general contractors in North Carolina, so the same licenses cover the drying and the rebuild that comes after it.
We've been serving Mecklenburg County since 2014
The worst flood on the county record is an autumn one. Helene reached Mountain Island Lake on 27 September 2024 and caused $25 million in flash flood damage below the dam. The gauge crested more than a foot above the 1940 record. Nothing in those buildings was meant to get wet, so we measure how high the water went first.
We are a full service restoration company
We handle the water and the repairs. First we stop the leak, dry the building out and pull anything that cannot be saved. Then we put the rooms back together: drywall, flooring, paint and cabinets. We are licensed general contractors in both Carolinas, so one company does all of it and you only have one number to call.
Call any hour. The number reaches the people who do the work.
- 60 minutesFrom your call to our arrivalAt your door within 60 minutes.
- Since 2014Family-owned, not a franchise
- 5.0 ★Google-rated
Insurance billing
We bill your insurer directly for water damage restoration
You hire us for the restoration. We document the damage, coordinate with your adjuster, and keep you informed based on your policy and coverage. Where your policy and carrier allow it, we bill your carrier directly.
Direct billing subject to your policy and carrier approval.
Our services
Restoration services across Mecklenburg County
All six services run across Mecklenburg County, in Charlotte, Huntersville, Matthews, Mint Hill, Newell, Paw Creek and Pineville. Water damage, fire and smoke, mold, storm and flood, sewage, and crawl space drying. One company does the drying and the repairs that follow it.
Water Damage Restoration
Extraction, structural drying and repair after flooding or burst pipes.
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Flood Cleanup
Water intrusion, wind damage and emergency securing.
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Sewage Cleanup
Category 3 water. Safe extraction, sanitizing and disposal.
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Crawl Space Water Damage
Standing water, vapor barriers and drying below the floor.
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Mold Removal
Containment, removal and moisture-source correction.
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Burst Pipe Cleanup
Supply line and frozen pipe failures, extracted and dried out.
Learn moreNot sure which one you need? Describe it and we will tell you, on (704) 912-4001.
Our customer reviews
Customer reviews from our water damage restoration work across the Carolinas
Real reviews from real jobs, in the reviewer's own words, including homeowners in Pineville and Matthews.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
Taylor MaxwellWhen we noticed a water stain on the ceiling, we called Dan and he was at our house within the hour. He made an assessment and had his team out same day. They were polite, professional, and efficient. Highly recommend!!
247 Aquadry recently helped with the water damage at my home in Pineville after a refrigerator leak caused damage to our floors and cabinets. They were responsive, professional, and quickly diagnosed and remediated the water damage with minimal impact to the surrounding areas.
What can I say about Dan and his team at 24/7 AquaDry other than they are ABSOLUTELY AMAZING! From our very first call, as water was pouring between our first and second levels in our home, Dan and his team were responsive, compassionate, supportive, knowledgeable, and effective.
Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said they would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand out. I felt well taken care of throughout the process. I highly recommend 24/7 AquaDry!
Ernesto RodriguezDan was extremely helpful throughout the whole process helping us with water damage concerns at our property in Matthews. He was very knowledgeable, easy to work with, and took the time to explain everything clearly instead of just trying to rush through the job. You can tell he genuinely cares about helping people and doing things the right way.
What happens when you call
Our water damage restoration process in Mecklenburg County
Almost half the housing in this county is attached, stacked or multifamily. We follow five steps on every job: the call, the assessment, containment, extraction and drying, then repair. The first 24 to 48 hours matter most, because material dried in that window will in most cases not grow mold. What the assessment finds here is how far the water crossed into the home next door. In older houses near Little Sugar Creek it also drops into the crawl space below.
Response
The call. Any hour, any day.
Assessment
What's wet, how far it traveled, what it will take.
Mitigation & Containment
Stop the spread before it becomes a bigger loss.
Cleaning & Drying
Extraction and structural drying.
Restoration & Repairs
Put the building back.
Documented at every step
Every job builds the file your insurance company needs, and you keep a copy of all of it. We schedule the adjuster's walkthrough and hand your carrier the complete package. You stay posted as the claim moves:
- Thermal imaging
- Moisture graphs
- Moisture mapping
- Daily drying logs
- Video documentation
- Xactimate estimates
- Equipment monitoring
- RH and GPP monitoring
- Moisture content readings
- Before, during and after photos
- Category and Class documentation
- Insurance documentation packages
Step one is a phone call.
Service areas
Water Damage Restoration in Mecklenburg County and every city we cover
25 cities across North and South Carolina, worked out of three offices. A crew can be on the road at any hour.
Those 25 cities sit inside 6 counties: Mecklenburg, Gaston, Union and Cabarrus in North Carolina, plus York and Lancaster in South Carolina.
ZIP codes we cover in Mecklenburg County
- 28078
- 28104
- 28105
- 28134
- 28202
- 28203
- 28204
- 28205
- 28206
- 28207
- 28208
- 28209
- 28210
- 28211
- 28212
- 28213
- 28214
- 28215
- 28216
- 28217
- 28226
- 28227
- 28262
- 28269
- 28270
- 28273
- 28277
- 28278
The owners
Meet the owners of 24-7 AquaDry
Dan and Dan have owned 24-7 AquaDry together since 2014. They cover 25 cities across North and South Carolina, including 7 in Mecklenburg County.
Dan DiPrima
Trained in applied structural drying, mold remediation and fire damage restoration, and holds IICRC, IOT Mold Level 2 and Xactimate certifications. He has run losses in hospitals, schools and shopping centers.
Dan DiPrima on LinkedIn
Dan Friedman
Co-founded the company in 2014 and is its president. He studied at Johnson & Wales University and works out of the Fort Mill office, the largest of the three.
Dan Friedman on LinkedIn
Free estimate
Get a free estimate for
water damage restoration in Mecklenburg County
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001
FAQ
Mecklenburg County water damage questions
Do you cover Mecklenburg County?
We cover 7 Mecklenburg County cities: Charlotte, Huntersville, Matthews, Mint Hill, Newell, Paw Creek and Pineville. Those are the Mecklenburg County places in our stated service area, worked out of offices in Waxhaw, Fort Mill, Charlotte. If your address is nearby but not on that list, call and we will tell you straight away whether we can get to you.
What is your process for water damage restoration in Mecklenburg County?
Five steps, in the same order on every job. We answer the call, map what is wet, seal the area off, pull the water out and dry the structure, then repair the damage. The assessment step changes most here. Almost half the housing in the county is attached or stacked, so we check the rooms next door and the floor between them. Older homes near the creeks send us into the crawl space first.
How much does water damage restoration cost in Mecklenburg County?
The price follows the size of the loss. How much water came in, how far it spread and what it soaked all move the number, so we look before we quote. The visit is free and you are under no obligation. Our estimates are written in Xactimate, which is the software your adjuster works in. Mecklenburg also holds a Community Rating System class of 5, worth 25% off flood premiums inside mapped hazard areas.
What causes most water damage in Mecklenburg County homes?
The cause changes with the season. Winter cold snaps split supply lines in houses that lose heat. Spring wind and hail open a roof, and the leak arrives with the next rain. Summer flash flooding comes off Little Sugar Creek, Briar Creek and McAlpine Creek and gets under a floor. In autumn it is hurricane rain, and Helene put $25 million of flash flood damage around Mountain Island Lake in September 2024.
How quickly do I need to act?
Quickly. Water-damaged materials dried within 24 to 48 hours will in most cases not grow mold. That window starts the moment the water arrives, not the moment you notice it.
Will my insurance cover it?
Most homeowners policies cover sudden and accidental water damage and exclude damage from a lack of proper maintenance. Flooding is usually excluded from a standard policy and covered by separate flood insurance, and your carrier is who confirms it. We bill most carriers directly for the restoration work.
Is the estimate really free?
Yes. We come out and tell you what we find and what the job involves. It costs nothing, and you owe nothing if you decide not to go ahead.