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Commercial Restoration Across the Charlotte Metro
Water, fire and smoke losses in offices, tenant suites and multi-tenant buildings across the Charlotte metro and into South Carolina. Someone answers any hour of any day, and the work is phased around whatever part of the building has to stay open.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Why us
Why property managers call us for commercial restoration
A commercial loss is not a larger version of a residential one. The building is somebody's income. There are tenants with leases, staff who need somewhere to work on Monday, an owner who may never set foot in the place, and a carrier who will want the whole thing evidenced in a way nobody standing in a wet corridor is thinking about yet.
The damage is the easy part to describe. Working out how much of the property has to stop while it is dealt with is the part that costs money, and that call usually gets made in the first hour by whoever answered the phone, on incomplete information.
We work for you, not the insurance
We are on no carrier vendor list, and that matters more on a commercial file than almost anywhere else: what comes out, what gets dried and what gets replaced is written for the building and for the people who have to answer for it, not for an arrangement made somewhere else. We bill most carriers directly for the restoration work, which keeps the paperwork off a facilities manager's desk.
We dry it and we rebuild it
A commercial job that stops at drying leaves a manager holding a stripped suite, a second contractor to procure and a tenant asking when they can move back in. We carry general contractor licenses in both Carolinas, so we take out the wet ceiling grid and flooring and then put them back. One vendor, one scope, one set of documents for the file.
Free estimate, any hour of any day
The walk-through costs nothing. You get told which areas are affected, which ones the readings clear, and what the work involves before anything is authorized. If what the building needs is a plumber rather than us, that is the answer you get, any hour of any day.
Our customer reviews
Customer reviews from our restoration work
Real reviews from real jobs, in the reviewer's own words.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said they would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand out. I felt well taken care of throughout the process. I highly recommend 24/7 AquaDry!
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
jeff mcfarlandThe team was great to work with. Very responsive, professional, and detailed in their mitigation services. We are looking forward to working with them during the repair process!
They were very responsive, and honest — when the crew came the next day to do water removal a lot had drained out; they let us know and charged accordingly. Would definitely use again.
Ernesto RodriguezDan was extremely helpful throughout the whole process helping us with water damage concerns at our property in Matthews. He was very knowledgeable, easy to work with, and took the time to explain everything clearly instead of just trying to rush through the job. You can tell he genuinely cares about helping people and doing things the right way.
Insurance billing
We bill your carrier directly for commercial restoration work
You hire us for the restoration. We document the damage, coordinate with your adjuster, and keep you informed based on your policy and coverage. Where your policy and carrier allow it, we bill your carrier directly.
Direct billing subject to your policy and carrier approval.
What happens when you call
Our commercial restoration process
The five steps run in the same order on a commercial job as on any other. What changes is that each one has to be scheduled against a building other people are trying to use, so the sequencing gets agreed with a manager before equipment comes off the truck.
That means settling what closes, what stays open, when crews can be on site and who gets told, before the work starts rather than while it is running. Phasing takes planning an empty building never needs.
Response
Someone picks up at any hour, and the first questions are about access: who can let a crew into the building tonight, and which areas are occupied.
Assessment
What is wet or smoke-affected, how far it has moved into shared cavities and corridors, and which tenant spaces are involved.
Mitigation & Containment
Containment goes up so the working parts of the building keep working, and the affected area is isolated from corridors, lobbies and shared air.
Cleaning & Drying
Cleaning and structural drying run on readings rather than on a calendar, with equipment sited so it does not block egress or the space still in use.
Restoration & Repairs
Ceiling grid, flooring, partitions, millwork and paint go back, phased so a suite can be handed to its tenant finished rather than nearly done.
Documented at every step
On a commercial file the readings are not only how we know the building is dry, they are the record. A tenant, an owner and an adjuster can all end up reading the same file months later, so what gets measured on day one is what settles how far the damage actually went:
- Thermal imaging
- Moisture graphs
- Moisture mapping
- Daily drying logs
- Video documentation
- Xactimate estimates
- Equipment monitoring
- RH and GPP monitoring
- Moisture content readings
- Before, during and after photos
- Category and Class documentation
- Insurance documentation packages
Step one is finding out how much of the building is actually affected.
Service areas
Commercial restoration across the Charlotte metro and into South Carolina
25 cities, three offices, one number.
A crew can be on the road at any hour.
Our team
The team behind our commercial restoration work
Owned by Dan DiPrima and Dan Friedman
The owners are reachable, and decisions about your job are made by people you can get hold of.
You get us, not a national call center
The number you call reaches the people who do the work.
An IICRC Certified Firm, #56517068
The certification is held by the firm and the number is public, so you can look it up rather than take our word for it. It is the industry standard for cleaning and restoration work.
Three offices across the Carolinas
Waxhaw, Fort Mill and Charlotte.
The names customers actually remember
Dan, Taylor, Zac and Johnathan all get named in our reviews.
- 60 minutesFrom your call to our arrivalAt your door within 60 minutes.
- Since 2014Family-owned, not a franchise
- 5.0 ★Google-rated
Free estimate
Get a free estimate for
commercial restoration
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001
FAQ
Commercial restoration questions we get asked
Can you work in an occupied commercial building?
Yes, and most of these jobs are exactly that. It means containment that seals the work from the parts still being used, equipment sited so it does not block egress, and hours agreed with you rather than assumed. Some phases genuinely cannot run alongside occupancy, such as noisy demolition or anything needing a corridor shut, and those get scheduled instead of argued about on the day.
How much of the property has to close, and for how long?
That gets decided at the assessment rather than on the phone, because what is wet is usually wider than what is visible. The aim is to isolate the affected area so the rest of the building keeps operating, and to tell you which areas are affected and which ones the readings clear. Where a whole space has to stop, you get the reason and the sequence, not just the instruction.
Do you deal with the owner or the tenant?
Whoever is instructing the work, and we will keep the other side informed if that helps. On a multi-tenant loss it is often a property manager coordinating between an owner, an occupier and more than one lease, so the documentation is produced in a form that can be handed on rather than explained. Who is responsible for what sits between the parties and their insurers, not with us.
Do you bill our carrier directly?
For the restoration work, yes. We bill most carriers directly, and we are on no carrier vendor list, so the scope we write is the one the building needs rather than one somebody else set. What is and is not covered stays between you and your insurer. Our part is the evidence: what we found, where, what we did about it and what the readings said, in the form an adjuster expects.
What do you need from us in the first hour?
Access and information. Somebody who can let a crew in, where the shutoff or the panel is, whether the sprinkler system was involved, and a rough idea of which suites are affected and who occupies them. If the source is still running and it needs a pipe repaired, that is a plumber's job. Ours is everything after the water stops.
Is the estimate really free?
Yes. We come out, tell you what we find and what the job involves, at no cost and with nothing owed if you decide not to go ahead. Nothing starts until you say so.
Are you licensed and certified?
Yes, and the numbers are public. North Carolina general contractor #83926, South Carolina #CLG-123544, and IICRC certified firm #56517068 for the cleaning and restoration work.
Which areas do you cover?
We cover 25 cities across the Charlotte metro and into South Carolina, worked out of offices in Waxhaw, Fort Mill and Charlotte. If your address sits near the edge of that, call and ask rather than guess, on (704) 912-4001.