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Commercial Water Damage Restoration
Extraction, structural drying and the rebuild afterwards for offices, retail units, warehouses and multi-tenant buildings across the Charlotte metro and into South Carolina. Sprinkler discharge, roof and HVAC leaks, riser failures, and water found on a Monday morning.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Why us
Why property managers call us for commercial water damage
Water in a commercial building does not behave the way it does in a house, and the difference is structural rather than a matter of scale. Floors are stacked and plumbing stacks are shared, so the failure and the damage frequently sit in two different tenant spaces a story apart. Above the ceiling grid a plenum full of duct, cable tray and steel deck gives the water somewhere to run before it ever shows as a stain; below, carpet tile over a concrete slab holds moisture and gives it back slowly. Finding where it came in matters as much as drying where it landed.
We work for you, not the insurance
A commercial scope gets read by more than one party. An owner, an occupier and an adjuster all end up with the same file, and each of them has a different stake in how much comes out of the building. We are on no carrier vendor list, so what comes out is settled by the readings rather than by somebody's program, and the daily log is what all three of them are reading. Most carriers we bill directly, which keeps the property manager out of the middle of it.
We dry it and we rebuild it
Drying a commercial space and making it usable again are two different jobs, and the second one is ceiling grid, tile, flooring, partition walls, doors and paint. We hold general contractor licenses in North Carolina and South Carolina, so the firm that pulls the wet materials out is the firm that puts the space back. Nobody is handing a stripped suite to a second contractor and starting the schedule again.
Free estimate, any hour of any day
The assessment costs nothing: we walk the affected floor and the spaces above and below it, take readings, and tell you what is wet, what has to come out and what putting it back involves. Nothing begins until you give the word, and on an emergency call our commitment is to be at your door within 60 minutes.
- 60 minutesFrom your call to our arrivalAt your door within 60 minutes.
- Since 2014Family-owned, not a franchise
- 5.0 ★Google-rated
How water damage arrives in a commercial building
Almost none of these start where the damage shows. In a commercial building the water has a floor assembly, a ceiling plenum or a shared wall to travel through first, and the tenant who finds it is often not the one whose system failed.
A riser or supply line fails a floor above you
Vertical risers and supply lines serve every floor, so a failure in one tenant space drains into the assemblies below it. The water follows pipe chases, stairwell edges and the gaps around penetrations, and it can surface two floors down in a suite whose own plumbing is intact. Locating the origin is the first task, because a space dried without the source found simply gets wet again.
A sprinkler head discharges over an open floor plan
An accidental activation or a struck head releases a steady, pressurised flow from the ceiling and it does not stop until the system is isolated at the valve. Commercial floor plans are open, so the water spreads across workstations, retail fixtures or racked stock rather than being held by a doorway. Ceiling tile, carpet tile, cardboard and anything sitting on the floor take it first.
A roof or HVAC leak arrives through the ceiling grid
Above a suspended ceiling there is a plenum, and water from a flat-roof membrane failure or a blocked condensate line runs along the deck, the ductwork and the cable trays before it shows. By the time a tile sags or stains, the entry point is often several bays away. That is why the space above the grid gets opened and inspected, not just the tile that gave it away.
A water heater or mechanical room fails back-of-house
Commercial water heaters, boilers and pumps sit in rooms nobody has a reason to walk into. A tank or supply failure there pools around electrical panels, controls and whatever is being stored alongside them, and it can run for hours before an alarm or a wet corridor gives it away. The finish damage is often minor next to what the water reached in equipment and stock.
A failure that runs all weekend before anyone finds it
Something that lets go after close on a Friday has until Monday to move. With nobody on site to shut a valve, water travels the length of a corridor, wicks up partition walls and soaks the insulation in them, and works down through floor assemblies into whatever is below. The same failure caught within the hour is a small job; caught on Monday it is a category question and a much larger scope.
Our customer reviews
Customer reviews from our restoration work
Real reviews of our restoration work, in the reviewer's own words. None of the fifteen names a building type, so these are not claimed as commercial jobs.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
What can I say about Dan and his team at 24/7 AquaDry other than they are ABSOLUTELY AMAZING! From our very first call, as water was pouring between our first and second levels in our home, Dan and his team were responsive, compassionate, supportive, knowledgeable, and effective.
Unfortunately had a leak due to a roofing issue and I reached out to 24/7 AquaDry based on their great reviews. I was immediately answered and directed to Taylor and Zac and had someone come inspect the house within an hour. I have been the main point of contact due to English being my parents' second language and Zac has been so understanding about my parents' concerns and wishes on the restoration process. Would 100% recommend.
Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said they would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand out. I felt well taken care of throughout the process. I highly recommend 24/7 AquaDry!
jeff mcfarlandThe team was great to work with. Very responsive, professional, and detailed in their mitigation services. We are looking forward to working with them during the repair process!
Insurance billing
We bill your carrier directly for commercial water damage
You hire us for the restoration. We document the damage, coordinate with your adjuster, and keep you informed based on your policy and coverage. Where your policy and carrier allow it, we bill your carrier directly.
We do not read policies and we do not adjust claims. What we hand your carrier is moisture mapping, thermal images, daily readings and photographs, packaged the way they expect to receive it.
Direct billing subject to your policy and carrier approval.
What happens when you call
Our commercial water damage process
The order is fixed because each step spoils the next if it runs out of turn. On a commercial loss the first question is not how wet the space is but what the water is: a supply line, a condensate pan, a sprinkler system and a backed-up waste stack all look the same on the floor and are four different jobs.
Category 1 water comes from a sanitary source and can be dried without contamination controls. Category 2 and 3 water has to be remediated before any restorative drying starts, which changes the containment, the equipment and what can be saved. Getting that call right on day one is what decides whether the tenant space comes back or comes out.
Response
Someone answers at any hour, and on an after-hours call we work with whoever holds the keys to get the crew into the building.
Assessment
Where the water entered, how far it traveled through the plenum, the wall cavities and the floor assemblies below, and which category it is.
Mitigation & Containment
Standing water out, the affected area sealed off from the parts of the building still trading, and contaminated water contained before anything is dried.
Cleaning & Drying
Carpet tile, ceiling tile, partition walls and the slab dried and monitored with meters until the readings, not the calendar, say it is done.
Restoration & Repairs
Ceiling grid and tile, flooring, partitions, doors and paint put back, so the space returns to a condition it can be occupied and traded from.
Documented at every step
Every job builds the file your insurance company needs, and you keep a copy of all of it. We schedule the adjuster's walkthrough and hand your carrier the complete package. You stay posted as the claim moves:
- Thermal imaging
- Moisture graphs
- Moisture mapping
- Daily drying logs
- Video documentation
- Xactimate estimates
- Equipment monitoring
- RH and GPP monitoring
- Moisture content readings
- Before, during and after photos
- Category and Class documentation
- Insurance documentation packages
Step one is establishing what the water actually is.
Service areas
Commercial water damage across the Charlotte metro and into South Carolina
25 cities, three offices, one number.
A crew can be on the road at any hour.
Our team
The team behind our commercial water damage work
Owned by Dan DiPrima and Dan Friedman
The owners are reachable, and decisions about your job are made by people you can get hold of.
You get us, not a national call center
The number you call reaches the people who do the work.
An IICRC Certified Firm, #56517068
The certification is held by the firm and the number is public, so you can look it up rather than take our word for it. It is the industry standard for cleaning and restoration work.
Three offices across the Carolinas
Waxhaw, Fort Mill, Charlotte.
The names customers actually remember
Dan, Taylor, Zac and Johnathan all get named in our reviews.
Free estimate
Get a free estimate for
commercial water damage
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001
FAQ
Commercial water damage questions we get asked
Who is responsible for water damage in a leased commercial property, the tenant or the landlord?
The lease decides it, not a general rule, and leases in this market differ on who carries the structure, who carries the fit-out and who carries the contents. In practice the call comes from whoever found the water, a tenant, a facilities lead or the property manager, and the loss gets scoped and documented the same way whoever that is. Where responsibility lands afterwards is a question for the lease and the parties named in it, and we are careful not to answer it for them.
What is category 3 water in a commercial building?
Category 3 water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents: sewage, waste line backflows that originate from beyond any trap, and rising water from outside. In a commercial building it usually means a shared waste stack or a floor drain that has backed up, or ground water that has come in at grade. It has to be remediated before any restorative drying begins, which is a different job from drying a clean supply-line leak, and it is why the category is established before equipment goes in.
Can a business stay open while the building is being dried?
Often part of it can. The work is zoned: the wet area is contained and put under negative pressure where the category calls for it, and the parts of the building that are dry and unaffected stay in use. What decides it is where the water went rather than how big the building is. A sprinkler discharge over one open floor can be held to that floor, while a backup through a shared waste stack usually takes more space out of service. We tell you which of the two you have before the equipment arrives, and we work outside trading hours where that is what keeps the doors open.
What should a facilities team do first when water is found after hours?
Stop the flow if there is a valve someone can safely reach. If there is not, get the building maintenance team or a plumber to it, because shutting the source and repairing the line is their trade and everything after it is ours. Kill power to the affected area if water is anywhere near panels or floor boxes, keep people out of it until the source is known, and photograph what you can see before anything is moved. The earlier extraction starts, the less of the fit-out has to come out.
How soon does drying have to start after a commercial leak?
Immediately, and there is a number behind that: dry the wet materials within 24 to 48 hours and in most cases mold will not grow. In a commercial building that window is harder to hold than it sounds, because the water is frequently inside a wall cavity, above the ceiling grid or under a floor covering before anyone knows it is there, and those assemblies dry far more slowly than the surfaces you can see.
Where does water damage usually start in a commercial building?
A riser or supply line failing on a floor above you is the classic, because the water arrives in your space from a system you do not control. Sprinkler heads discharge across an open floor plan quickly. Roof and HVAC leaks arrive through the ceiling grid, often showing in tiles well away from the actual leak. Mechanical rooms fail back-of-house where nobody passes. The worst of them run all weekend before anyone finds them.
Is the estimate really free?
Yes. We come out, tell you what we find and what the job involves, at no cost and with nothing owed if you decide not to go ahead. Nothing starts until you say so.
Are you licensed and certified?
Yes, and the numbers are public. North Carolina general contractor #83926, South Carolina #CLG-123544, and IICRC certified firm #56517068 for the cleaning and restoration work.
Which areas do you cover?
We cover 25 cities across the Charlotte metro and into South Carolina, worked out of offices in Waxhaw, Fort Mill, Charlotte. If your address sits near the edge of that, call and ask rather than guess, on (704) 912-4001.