- Google5.0 Rating400+ reviews
- Yelp4.8 Rating16 reviews
- Facebook100% Recommend16 reviews
Why homeowners pick us
Every restoration company will tell you they care. Here is what we put our name to, and what you are actually choosing between.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Insurance billing
We work for you, not the insurance company
You hire us for the restoration. We document the damage, coordinate with your adjuster, and keep you informed based on your policy and coverage. Where your policy and carrier allow it, we bill your carrier directly.
Direct billing subject to your policy and carrier approval.
Licensed, certified, and on the hook
Our guarantees
Five promises we put our name to, and the credentials behind them. Every license number below is a public record, so check them rather than take our word for it.
Water damage
Dried back to pre-loss condition, measured against stated moisture thresholds
Not "it looks dry". Readings are taken daily and the drying log is the evidence, so the finish line is a number both sides can see rather than an opinion.
Mold
The scope passes a third-party post-clearance test
Where pre- and post-testing is agreed at the start. An independent lab decides whether the work passed, not us.
Every crew
IICRC Certified Firm #56517068
The certification is held by the firm, and the number is public so you can look it up rather than take our word for it. It is the industry standard for cleaning and restoration work.
Every call-out
The truck arrives carrying the equipment the first hours need
Moisture detection tools, high-capacity extraction, industrial air movers and dehumidifiers, carried to the job rather than fetched the next day. The first hours are the ones that decide how much secondary damage there is to repair later.
Every hire
Everyone who comes to your door has been checked
Background screening and drug testing on every hire. Emergency work means letting people you have never met into your house at short notice, often at night, so it matters who is on the truck.
BBB A+ ratedAccredited since 2015
IICRC Certified Firm#56517068
Licensed General ContractorNC #83926 · SC CLG-123544
The short version
Five things to know before you call
BBB A+ accredited
Accredited since 2015. IICRC certified for cleaning and restoration work.
We bill your insurer directly
You are not fronting the cost while a claim is processed.
Free estimate
It costs nothing, and nothing starts without your go-ahead.
Licensed and certified
NC GC #83926 · SC CLG-123544 · IICRC #56517068.
At your door within 60 minutes
Same day, next day service. We answer 24/7.
What you're choosing
24-7 AquaDry vs Other Restoration Companies
Two different arrangements, which is a thing you can weigh before you pick one. The right-hand column describes how a network or franchise arrangement is commonly structured, not any particular company.
 | The Other Guys | |
|---|---|---|
| Who picks the contractor | You do, directly | Assigned from a carrier or network list |
| Where the job decisions are made | On site, by the people running it | Referred to a corporate or regional office |
| Who does the repairs | The same company that dried it | Handed to a separate rebuild contractor |
| Who sets the standard for "dry" | A moisture target agreed with you, with the daily log against it | Set by the program's scope rather than agreed with you |
| Who you reach at 2am | The company you hired | An answering service taking a message |
Our customer reviews
Customer reviews from our restoration work
Real reviews from real jobs, in the reviewer's own words, including homeowners in Pineville and Matthews.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
Taylor MaxwellWhen we noticed a water stain on the ceiling, we called Dan and he was at our house within the hour. He made an assessment and had his team out same day. They were polite, professional, and efficient. Highly recommend!!
247 Aquadry recently helped with the water damage at my home in Pineville after a refrigerator leak caused damage to our floors and cabinets. They were responsive, professional, and quickly diagnosed and remediated the water damage with minimal impact to the surrounding areas.
What can I say about Dan and his team at 24/7 AquaDry other than they are ABSOLUTELY AMAZING! From our very first call, as water was pouring between our first and second levels in our home, Dan and his team were responsive, compassionate, supportive, knowledgeable, and effective.
Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said they would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand out. I felt well taken care of throughout the process. I highly recommend 24/7 AquaDry!
Ernesto RodriguezDan was extremely helpful throughout the whole process helping us with water damage concerns at our property in Matthews. He was very knowledgeable, easy to work with, and took the time to explain everything clearly instead of just trying to rush through the job. You can tell he genuinely cares about helping people and doing things the right way.
FAQ
Frequently Asked Questions
Do you work for me or for my insurance company?
For you. You hire us directly, and our job is to document the loss accurately so your carrier has what it needs to evaluate the claim. We do not decide what your policy covers and we do not guarantee what it will pay.
Do you handle the repairs, or only the drying?
Both. We hold general contractor licenses in both Carolinas (NC #83926, SC CLG-123544), so the same company that dries the building puts it back.
How do I know when the drying is actually finished?
Dried back to pre-loss condition, measured against stated moisture thresholds. Not "it looks dry". Readings are taken daily and the drying log is the evidence, so the finish line is a number both sides can see rather than an opinion.
Are you a franchise?
No. 24-7 AquaDry is family-owned and has been operating in the Carolinas since 2014, out of 3 offices across 25 cities.
Are you licensed and certified?
Yes, and the numbers are public so you can check them: NC general contractor #83926, SC CLG-123544, IICRC certified contractor #56517068, and BBB A+ rated.
Free estimate
Request a free,
no-obligation estimate
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001