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Emergency Water Damage Restoration in Matthews, NC
Do you need water damage restoration in Matthews? We handle emergency water cleanup, flood cleanup and structural drying across North Carolina and the Charlotte metro.
- Free estimates, no upfront costs
- We answer 24/7, on site within 60 minutes
- We work with all insurance companies
Why us
Why Matthews homeowners choose us for water damage restoration
We arrive within 60 minutes
We are on the road as soon as you call, any hour of the day. One of our three offices is in Waxhaw, about 11 miles from Matthews, so we reach most homes fast. Water spreads by the minute. The sooner we start pulling it out, the less floor and drywall you lose.
Free estimates, no obligation
We come out and walk the property with you. We show you exactly what the water did and what it will cost to fix. The visit is free and you are under no obligation. Nothing starts until you tell us to go ahead.
IICRC certified, licensed in North Carolina
We are an IICRC certified firm, which is the industry standard for restoration work. The certification is held by the company and the number is public, so you can look it up rather than take our word for it. We are also licensed general contractors in North Carolina, so the same licenses cover the drying and the rebuild that comes after it.
We've been serving Matthews since 2014
Hurricane season reaches Matthews as rain rather than wind. NOAA logs 14 flood events in Mecklenburg County between 2015 and 2025. Each one is tagged to another part of the county, so the local record is thin. We read every house with moisture meters instead of trusting a map.
We are a full service restoration company
We handle the water and the repairs. First we stop the leak, dry the building out and pull anything that cannot be saved. Then we put the rooms back together: drywall, flooring, paint and cabinets. We are licensed general contractors in both Carolinas, so one company does all of it and you only have one number to call.
- 60 minutesFrom your call to our arrivalAt your door within 60 minutes.
- Since 2014Family-owned, not a franchise
- 5.0 ★Google-rated
Insurance billing
We work with all insurance companies for water damage repair in Matthews, NC
We bill your insurer directly for water damage restoration, so the drying and the repairs are not something you front while a claim is processed. We write our estimates in Xactimate, the same software your adjuster uses. We document the damage, work with your adjuster and keep you posted, based on your policy and coverage. Where your policy and carrier allow it, the billing goes straight to them.
Direct billing subject to your policy and carrier approval.
Our services
Water Damage Restoration and other services in Matthews, NC
We offer six restoration services for homes and businesses in Matthews and across Mecklenburg County. We start at the first emergency call and finish with the repairs. The same crew handles the whole job. That covers houses, townhomes and the apartment buildings that hold about a third of the town's housing.
Water Damage Restoration
Extraction, structural drying and repair after flooding or burst pipes.
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Flood Cleanup
Water intrusion, wind damage and emergency securing.
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Sewage Cleanup
Category 3 water. Safe extraction, sanitizing and disposal.
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Crawl Space Water Damage
Standing water, vapor barriers and drying below the floor.
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Mold Removal
Containment, removal and moisture-source correction.
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Burst Pipe Cleanup
Supply line and frozen pipe failures, extracted and dried out.
Learn moreNot sure which one you need? Describe it and we will tell you, on (704) 912-4001.
Our customer reviews
Reviews of our water damage work in Matthews, NC
Real reviews from real jobs, in the reviewer's own words, including homeowners in Pineville and Matthews.
Restoration work is a stressful thing to hire for, so see what people say about how fast we answered, and how the job actually went.
Donald CrenshawCame in 30min for a freak accident with a water cooler. Explained everything and put my mind at ease. Very informative, 10/10.
Taylor MaxwellWhen we noticed a water stain on the ceiling, we called Dan and he was at our house within the hour. He made an assessment and had his team out same day. They were polite, professional, and efficient. Highly recommend!!
247 Aquadry recently helped with the water damage at my home in Pineville after a refrigerator leak caused damage to our floors and cabinets. They were responsive, professional, and quickly diagnosed and remediated the water damage with minimal impact to the surrounding areas.
What can I say about Dan and his team at 24/7 AquaDry other than they are ABSOLUTELY AMAZING! From our very first call, as water was pouring between our first and second levels in our home, Dan and his team were responsive, compassionate, supportive, knowledgeable, and effective.
Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said they would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand out. I felt well taken care of throughout the process. I highly recommend 24/7 AquaDry!
Ernesto RodriguezDan was extremely helpful throughout the whole process helping us with water damage concerns at our property in Matthews. He was very knowledgeable, easy to work with, and took the time to explain everything clearly instead of just trying to rush through the job. You can tell he genuinely cares about helping people and doing things the right way.
What happens when you call
How our water mitigation works in Matthews, step by step
Matthews was built in two waves, and water behaves differently in each one. Our five steps run in the same order on every job: the call, the assessment, containment, extraction and drying, then the repairs. The first 24 to 48 hours count most, because material dried inside that window will in most cases not grow mold. What the assessment finds here is what the floor sits on. Sardis Forest dates from the mid-1970s and Matthews Plantation from 1991, and homes of that age often sit over a crawl space. Deerfield Creek and the newer townhomes are more likely to be on a slab. On a slab the water spreads out and sits in the bottom of the walls. Over a crawl space it drains out of sight, and the space under the floor becomes the job.
Response
The call. Any hour, any day.
Assessment
What's wet, how far it traveled, what it will take.
Mitigation & Containment
Stop the spread before it becomes a bigger loss.
Cleaning & Drying
Extraction and structural drying.
Restoration & Repairs
Put the building back.
Documented at every step
Every job builds the file your insurance company needs, and you keep a copy of all of it. We schedule the adjuster's walkthrough and hand your carrier the complete package. You stay posted as the claim moves:
- Thermal imaging
- Moisture graphs
- Moisture mapping
- Daily drying logs
- Video documentation
- Xactimate estimates
- Equipment monitoring
- RH and GPP monitoring
- Moisture content readings
- Before, during and after photos
- Category and Class documentation
- Insurance documentation packages
Step one is a phone call.
Service areas
Areas we cover for water removal near Matthews, NC
25 cities across North and South Carolina, worked out of three offices. A crew can be on the road at any hour.
Those 25 cities sit inside 6 counties: Mecklenburg, Gaston, Union and Cabarrus in North Carolina, plus York and Lancaster in South Carolina.
ZIP codes we cover in Matthews
- 28104
- 28105
The owners
Meet the owners of 24-7 AquaDry
Dan and Dan have owned 24-7 AquaDry together since 2014. Matthews is one of 25 cities they cover across North and South Carolina.
Dan DiPrima
Trained in applied structural drying, mold remediation and fire damage restoration, and holds IICRC, IOT Mold Level 2 and Xactimate certifications. He has run losses in hospitals, schools and shopping centers.
Dan DiPrima on LinkedIn
Dan Friedman
Co-founded the company in 2014 and is its president. He studied at Johnson & Wales University and works out of the Fort Mill office, the largest of the three.
Dan Friedman on LinkedIn
Free estimate
Get a free water damage
estimate in Matthews, NC
Send us the details and we will call you back. This works at 2am when you would rather not talk on the phone.
- On site in 60 minutesFrom your call to our arrival.
- Available 24/7Someone answers, any hour.
- Free estimateNo obligation, no pressure.
In an emergency, calling is faster.Call (704) 912-4001
FAQ
Water damage restoration in Matthews: common questions
Do you cover Matthews?
Yes. Matthews is one of 25 cities we cover across the Charlotte metro and into South Carolina, worked out of offices in Waxhaw, Fort Mill, Charlotte.
What is your process for water damage restoration in Matthews?
Five steps, in the same order every time. We take the call and work out what is wet. Then we contain it, pull the water out and dry the structure. Last we repair the damage. The assessment is the step that changes most in Matthews. An older house in Sardis Forest usually sends us under the floor into a crawl space. A newer townhome on a slab holds the water in the flooring and the bottom of the walls.
How much does water damage restoration cost in Matthews?
It depends on how much water there is, how far it went and what it soaked. That is why the estimate is free. We come out, walk the property with you and price the work before you commit. Many jobs are paid by the homeowner's insurance. We write our estimates in Xactimate, the same software adjusters use, so the numbers line up the first time. In a stacked building the water crosses a floor, so the drying often covers more than one unit.
What causes most water damage in Matthews homes?
Four things, and they take turns through the year. Burst pipes in a winter freeze, and storm water through roofs and windows in spring. Then flash flooding off the creeks in summer, and hurricane rain in autumn. Matthews sits on a drainage divide. The north side drains to McAlpine Creek and the south side to Four Mile Creek. NOAA logs 14 flood events in Mecklenburg County between 2015 and 2025, each tagged to somewhere else in the county. Older homes on crawl spaces also hold damp long after the rooms above feel dry.
What should I do before our crew gets there?
Shut the water off at the main if you can reach it, and cut the power to any room holding standing water. Photograph everything before you move it, because your insurance company will want those pictures. Lift what you can onto a dry floor. Stay out of standing water while the power is still on, and we will talk you through the rest on the phone.
Do you handle the repairs, or only the drying?
Both. We are licensed general contractors in North Carolina, so we do the water work and the rebuild that follows it: drywall, flooring, paint and cabinets. That is one company and one number for the whole job, from the first emergency call through to the last coat of paint.
How quickly do I need to act?
Quickly. Water-damaged materials dried within 24 to 48 hours will in most cases not grow mold. That window starts the moment the water arrives, not the moment you notice it.
Will my insurance cover it?
Most homeowners policies cover sudden and accidental water damage and exclude damage from a lack of proper maintenance. Flooding is usually excluded from a standard policy and covered by separate flood insurance, and your carrier is who confirms it. We bill most carriers directly for the restoration work.
Is the estimate really free?
Yes. We come out and walk the property with you, and we show you what the water did and what it will cost to fix. That visit is free and there is no obligation.