There is no way around it, water damage can happen to anyone at any time. When it comes to a water damage emergency in your home, every minute counts. Experts agree that the first 24 to 48 hours after water damage are critical for the prevention of permanent damage and the growth of toxic microbes, such as mold and bacteria. Not only is it important to quickly extract excess water from the affected area, but it is also important to make sure that the area is dried thoroughly to avoid any further damages or repair costs. While many home and business owners may be tempted to try doing water damage cleanup themselves, but recovering from any type of water disaster is not as easy as it may seem, so it is typically best to seek professional water damage restoration services.

24/7 Aquadry Restoration is a team of experienced, knowledgeable, and professional restoration specialists. We specialize in a variety of restoration services, including water damage restoration, in Charlotte, NC, and the surrounding areas. With over 18 years of experience in the industry, our restoration company has handled its fair share of water damage cleanup and restoration jobs. Our team understands the importance of immediate water damage restoration and starting the remediation process as quickly as possible. However, many business and homeowners are unsure what the proper steps to take after experiencing a water damage emergency. Luckily, we put together an ultimate guide to emergency water damage restoration.

Yes! I Need An Emergency Water Damage Restoration Company

What Makes Water Damage An Emergency?

Just about every situation where there is a significant amount of water invading a home or business should be considered as an emergency for several reasons. Sure, some water damage is worse than others, but regardless, when water enters your property, it is essential to act quickly and urgently for water removal and cleanup. First off, an area with stagnant water is not only susceptible to water damage, but the water is a beneficial environment for germs to replicate and thrive. Additionally, any furniture, electronics, carpeting, and other items and belongings can be irreversibly damaged if the water is not extracted and cleaned properly. That’s why, in order to avoid the risk of further and permanent damage, you need to find a reliable water damage contractor that can arrive on the scene quickly, assess the extent of water damage, and begin the water remediation process. Professional restoration companies will have the proper knowledge, tools, and equipment that can remove water from an area in only a fraction of the time it would take to handle the job on one’s own.Ideally, home and business owners would rather avoid property water damage altogether, but certain causes of water damage can easily create an urgent situation. In fact, within the next 10 years, there is a one in five chance that your home will experience significant water damage from some of the most common causes.

Yes! I Need An Emergency Water Damage Restoration Company

Common Problems That Lead To Water Damage

While water damage often leads to high repair costs, the good news is that the damage can be limited or avoided entirely by knowing what to look out for, what to carefully maintain, and when to undergo maintenance and repair to ensure that this type of issue will not hound your property. While there are many issues and circumstances that can lead to unwanted water in your home we are going to review some of the most common.

Leaky or Burst Pipes

Most people don’t even think about their plumbing pipes, until something goes wrong and water begins filling their home, that is. Burst pipes or pipes that develop leaks over time are some of the most common causes of residential and commercial water damage. Problems like these can be due to unregulated water pressure, temperature changes, or general deterioration or wear of old pipes. A burst pipe or a leaking pipe that goes unnoticed often results in significant water damage, and in many cases, requires repair work.

Sewage Back Up

While there are many causes of water damage, there may not be a cause as unpleasant as a sewage back up. The volume of water during heavy rains, flooding, and other storms is sometimes too much for a sewer system to handle. Additionally, main sewer lines can also have issues that prevent them from carrying waste water away. In either case, sewage can back up into your home through floor drains, toilets, bathtubs, and sinks. A sewage back up is a serious issue as sewage water often contains harmful bacteria, viruses, and disease-causing pathogens. Because the water spreads and contaminates surfaces and porous materials, like carpeting or drywall, it is best to call a professional restoration company the knows how to properly remove sewage water and contaminated items without spreading it to other areas of the property.

Storms and Floods

There is little predictability when it comes to natural disasters and weather-related problems. When a heavy amount of rain falls at once, it may cause flash flooding. Floods are more likely to happen after periods of heavy snowfall followed by a sharp increase in temperature, and many people have found themselves with water damage after such an event, especially those who have a basement. What’s more, high winds and storms blow down trees and even damage roofs. This by itself won’t cause water damage, but sometimes these wind storms are accompanied by heavy rainfall, and if there’s a hole in your roof, any amount rainwater intruding your home is bad news.

Problematic or Faulty Household Appliances

There are a variety of appliances in residential and commercial buildings that use water. When an appliance like a dishwasher, washing machine, or hot water heater malfunctions, it often leads to water intrusion. Over time, the pipes and tubes that transfer water into these items often wear out, resulting in cracks or leaks. Additionally, appliances like these that were self-installed or were not installed properly are more susceptible to leaking water and causing water damage. Because they can cause a mess, it is important to ensure that these appliances are regularly maintained, or at the very least, checked for leaks. Plus, since these appliances are often embedded into cabinetry, a slow, continuous leak can eventually warp the wood and lead to mold growth and in severe cases, it can lead to wood rot.


An often overlooked cause of water damage is gutters. The purpose of gutters involves directing water away from the roof and building of a residential or commercial building. Since gutters are located outside of a building, cleverly tucked around the side, they often are an issue of, out of sight, out of mind. However, as debris falls onto your roof throughout the year, it can gather into drainage gutters and get caught, creating a blockage. When gutters are clogged during rain or storms, water is no longer able to be filtered away from the side of the house. This can lead to flooding, and water streaming down the side of the building. Additionally, damaged or cracked gutters are not effective. As water flows through the gutters, it will begin to leak out of creaks and onto the building instead of down and away from it. This constant flow of water can eventually lead to the deterioration of walls and other structures due to constant wetness — or worse, water can begin to accumulate the structure of the home, leading to water leaking into the home, which often results in constant leaks or the development of mold.

Yes! I Need An Emergency Water Damage Restoration Company

Different Categories of Water Damage

Different causes will usually determine the severity of damage as well as the type of water damage services you will need. There are three different categories to indicate the severity of the issue. However, you cannot tell the water damage category by just sight or smell — let’s explore each water damage category a bit more.

Category I: Fresh Water

If you have to deal with water damage, you’d much rather prefer to deal with category one losses as opposed to the other two. Water damage losses in this category are the cleanest, typically resulting from fresh water. If you have a bathtub or toilet overflow or leak onto the floor, this is usually a category one. Another example would be a sink overflow or a burst water pipe. These types of damages, although bothersome, are the easiest to clean. If the affected area is cleaned and dry properly, most of the time the structures in your home will not need to be replaced. They can be dried quickly with professional equipment and the water contained very few pathogens and bacteria. However, if the area is left unmitigated, the losses will degrade to a more serious level. Stagnant water left within 72 hours will become a category two loss, and within 120 hours it will develop into a category three. That said, as soon as you notice water damage, you should have the problem cleaned and handled by a professional.

Category 2: Grey Water

Category two damages, or grey water, is much more serious as it is typically contaminated due to the source. This type of water contains dangerous microorganisms and nutrients for microorganisms that can potentially cause discomfort or sickness if consumed by someone. Carpeting that is damaged by grey water must be removed and disposed of properly as soon as possible to avoid mold growth, bad smells, and structural damage. If category two water damage is not immediately mitigated, the damage will soon progress to a category three in less than 48 hours. Some of the most common sources that produce grey water are:

  • Toilets
  • Faulty Dishwashers and Appliances
  • Failing Sump-Pumps

Category 3: Black Water

As the name suggests, black water is the most toxic and hazardous of the three categories of water damage. Contents can include toxic materials like chemicals, pesticides, bacteria, pathogens, and more. It can put those in the area in serious danger if not handled properly. Category three water damage is usually a result of sewage overflows, toilet back ups, flooding, and ground surface water.

Whatever level of water damage you have it should be handled by a team of professionals that specialized in water damage cleanup and restoration. Whenever you notice water damage, whether in a residential or commercial building, it is important to take the proper actions in order to get help from a local water damage restoration company.

Yes! I Need An Emergency Water Damage Restoration Company

What To Do If You Have Water Damage?

Because water damage requires immediate action, when many home and business owners have water damage affect their property they often tend to assume the can handle the mess in small doses on their own. However, this is usually never the case. While the water removal, water cleanup, and restoration process should be left to the professionals, there are a few things that home and business owners can do to help prevent permanent damage, and that includes immediately calling a professional restoration company. Let’s review the proper steps to take to ensure water cleanup and the drying process are handled accordingly.

1. Make Sure The Affected Area is Safe Before Entering

If you notice water damage affecting an area, the first step in mitigating the damages is to ensure it is safe. In some cases, such as a category three, the water damage may be bad enough that you are required to leave the property until the proper help arrives. However, until professional help arrives, here are some helpful things you can do.

  • Turn off the electricity. Water and electricity do not mix together well. Before entering an area that is damaged by water or flooding, it is best to turn off the power. However, if shutting the electricity requires entering or standing in wet areas it is best to leave it alone and call an electrician.
  • Wear Protective Gear. With all water damage, especially categories two and three, it is important to wear protective clothing, like rubber gloves and boots, before entering an affected area. This clothing will help reduce the chance of catching a sickness from harmful bacteria, viruses, and disease-causing pathogens.
  • Protect Items and Valuable. Once the area is safe to enter and you have protective clothing, you can begin removing furniture, rugs, and other items that may be on wet flooring.

2. Call A Reliable 24/7 Water Damage Restoration Company For Help

As you know, no amount of water damage is safe. Any amount of water can lead to much larger issues if not taken care of properly, such as mold growth and structural damage. Because time is of the essence, it is vital to call a water damage restoration company to come to your property to remove any remaining water and completely dry and restore the affected areas. When choosing a restoration company, here are some things to look for to ensure you get reliable and professional services:

  • 24/7 Emergency Water Removal Services. Look for companies that offer emergency water damage restoration. These companies will have restoration specialists quickly arrive at the site of the damage to assess the area and begin the restoration process, day or night.
  • A Team of Licensed, Insured, and Well-Trained Specialists. Focus on water damage restoration services that are properly licensed and insured in your state. This helps you avoid the cheap and careless services looking to make a quick buck off little effort. Additionally, consider the expertise of the staff. Consider how long has the company been in business, what level of training and experience do their team members have and whether or not they are certified through a reputable certification program.
  • Works With Major Insurances. Dealing with insurance companies is a hassle, so look for restoration companies that has experience in handling and expediting claim processing with insurance companies.

3. Call Your Insurance Company

After water damaged their property, home and business owners must call their insurance companies. Generally, an adjuster will come out to assess the damage to file a claim to get financial help, and in this case, the sooner the better. While it is important to contact a water mitigation company first, it is just as important to contact an insurance agent right after. Be sure to document the values of each and every item you can think of and take as many photos as possible before, during, and after the cleanup process. The good news is if you choose a restoration company that handles insurance claims will make dealing with insurance a much less stressful and less overwhelming process.

When it comes to ensuring your property avoids the risk of permanent damage, the most important thing to do is contact the right restoration company. Once that is complete, their team of restoration professionals will handle the removal, cleanup, and restoration of water damage, restoring the affected area back to its pre-loss state.

Yes! I Need An Emergency Water Damage Restoration Company

Choose Aquadry for 24/7 Emergency Water Damage Restoration

As you can see, water damage is a serious issue for both residential and commercial buildings and can often lead to costly damages and repairs. The longer those affected by water damage wait to call for professional help, the more likely the damages are to worsen or become permanent. That’s why it is vital to contact a reliable water damage restoration company that have the experience, knowledge, and professional equipment to quickly extract water from, fully dry, and restore an affected area.

When it comes to the best water damage restoration companies in North Carolina and South Carolina, many home and business owners trust their properties to 24/7 Aquadry Restoration.
Our Charlotte-based restoration company has over 18 years of experience offering reliable residential and commercial restoration services. Our team is committed to providing the best water damage restoration services in Charlotte and the surrounding areas. We not only have the experience, knowledge, and professional equipment to quickly remove water, mitigate the damages, and restore the affected area back to its pre-loss condition. Unlike other restoration companies nearby, we offer 24/7 emergency water removal and restoration services. All of our restoration technicians are trained and certified, so you can rest assured that your property is in good hands.

Yes! I Need An Emergency Water Damage Restoration Company

To learn more about our water damage removal and clean up services, or any of our other restoration services, contact the friendly, reliable, and professional team at 24/7 Aquadry!